Reservation Terms & Property Policies
By completing a reservation with The Cliffs, you accept the following terms and agree to share applicable property rules with everyone in your party.
Reservation Terms & Property Policies
The person making the reservation must be at least 21 years old and is responsible for all guests and visitors included in the reservation. Proof of age may be requested.
For reservations made more than 45 days before arrival, a 50% deposit is due at booking. The remaining balance is due 45 days before arrival. Reservations made 45 days or less before arrival require full payment at booking.
By completing your reservation, you authorize The Cliffs to charge the remaining balance when due using your authorized payment method. Failure to pay the balance by its due date may result in cancellation and forfeiture of your deposit.
Applicable charges, taxes, and fees are shown at checkout. Your reservation is confirmed once it has been accepted and the required payment has been received.
Cancellations & Changes
Cancellation and reservation-change requests must be submitted in writing to hello@thecliffs.house. Changes are subject to availability and must be confirmed by The Cliffs.
Reservations may be cancelled for a full refund within 48 hours of booking, provided that the entire 48-hour cancellation period falls at least 30 days before check-in.
Outside that exception, the 50% deposit is nonrefundable. If you cancel more than 45 days before arrival, the remaining balance is not due. For cancellations 45 days or less before arrival, the full reservation amount is nonrefundable.
If you need to cancel, we will make every effort to rebook your dates. If your cancelled dates are successfully rebooked, we will refund payments made, less a 25% cancellation fee.
Except where required by applicable law, refunds or reservation changes are not provided for weather, travel disruptions, illness, medical emergencies, or other circumstances beyond our control. Early departures are not refundable. We encourage guests to consider independent travel insurance.
Arrival & Departure
Check-in begins at 4:00 p.m. Check-out is by 11:00 a.m.
All times are local Eastern Time. Early check-in and late check-out are not available.
Arrival instructions and information about accessing your dwelling will be provided before your stay.
Please leave the dwelling reasonably clean and in good condition. Your cleaning fee covers cleaning, laundry, and sanitization associated with normal use. Additional charges may apply for excessive cleaning or damage.
Occupancy & Visitors
Maximum occupancy is: Cantwell Lodge: 18 guests. Three-bedroom bungalow: 6 guests. Two-bedroom bungalow: 4 guests per dwelling.
Occupancy limits include adults and children older than 24 months and apply at all times, including to daytime visitors. The number of people present may not exceed the number approved for your reservation or the dwelling’s maximum occupancy.
Children under 18 must be supervised and may not be left alone at the property. Guests are responsible for any additional child-safety precautions their family needs.
Reservations may not be transferred or sublet without prior written approval. Exceeding occupancy limits or providing false reservation information may result in termination of your stay without a refund.
Property Access
Cantwell Lodge, its surrounding ten acres, and its private waterfall and swimming hole are reserved exclusively for Cantwell Lodge guests. Guests staying elsewhere must respect these boundaries.
Access to Sandstone Falls, The Lookout, and other shared amenities is based on the amenities included with your reservation and the access instructions provided by The Cliffs. Seasonal hours and temporary closures may apply.
Do not enter another guest’s dwelling or private outdoor space. Follow posted signs, property boundaries, and marked trails. Unauthorized entry into restricted areas may result in termination of your stay without a refund.
Quiet Hours & Conduct
Quiet hours are 10:00 p.m. to 8:00 a.m.
Please respect other guests, neighboring properties, and our team. Disruptive behavior or serious violations of property rules may result in termination of your stay without a refund.
Lock your dwelling when leaving for an extended period, and promptly report damage, safety concerns, or dangerous conditions.
Hot Tubs, Swimming & Outdoor Safety
The property includes cliffs, steep slopes, uneven ground, natural water features, and surfaces that may become slippery. Use care, follow marked trails, and use handrails where provided.
Follow all posted safety instructions, swimming hours, and seasonal restrictions. Children must be closely supervised around water and outdoor amenities.
Hot tubs are serviced and sanitized between reservations. Maintenance may also be needed during your stay. Guests must allow staff access to service the hot tub, including when away from the dwelling.
Report equipment or water-quality concerns promptly. Refunds are not provided for interruptions caused by guest misuse or sanitation problems caused by guests.
Maintenance & Service Interruptions
We work to keep our dwellings and amenities in good working order. Please report any problem promptly so we have an opportunity to address it, and allow a reasonable amount of time for inspection and repairs.
Follow all posted safety instructions, swimming hours, and seasonal restrictions. Children must be closely supervised around water and outdoor amenities.
Temporary interruptions to equipment, amenities, internet service, or public utilities do not automatically qualify for a refund. Nothing in these terms limits remedies required by applicable law.
Wireless internet is provided, but uninterrupted service cannot be guaranteed.
The Cliffs or its representatives may access the dwelling when reasonably necessary for maintenance, repairs, safety concerns, or verification of occupancy, subject to applicable law.
Pets & Service Animals
Pets are not permitted in dwellings, vehicles, decks, patios, or elsewhere on the property. An unauthorized pet may result in a minimum $250 additional cleaning fee and termination of the stay without a refund.
Service animals are accommodated as required by applicable law. Pet fees do not apply to qualifying service animals. Guests remain responsible for damage caused by an animal under applicable law and the same damage policies that apply to other guests.
Smoking & Prohibited Items
Smoking is prohibited inside dwellings and anywhere on the grounds. Guests and visitors may not use tobacco, marijuana, or other smoke-producing products during their stay. Additional cleaning charges may apply if smoke odors are carried into a dwelling.
Candles, incense, fireworks, and explosives are prohibited. Firearms and other dangerous items are prohibited except where possession or storage is protected by applicable law. Illegal drug activity is prohibited.
Temporary interruptions to equipment, amenities, internet service, or public utilities do not automatically qualify for a refund. Nothing in these terms limits remedies required by applicable law.
Violations may result in termination of your stay without a refund and applicable cleaning or damage charges.
Damage & Additional Cleaning
The Cliffs does not collect a security deposit. Guests remain responsible for damage and additional charges under these terms.
You authorize The Cliffs to charge your authorized payment method for intentional damage, unintentional damage in excess of $200, theft, missing items, excessive cleaning, and damage beyond normal wear and tear, subject to applicable law and payment requirements. These charges may be assessed after departure.
Excessive cleaning may include unusual trash removal, laundering, or upholstery and carpet cleaning. If damage or excessive cleaning prevents the dwelling from being prepared for the next reservation, you may also be responsible for resulting lost rental revenue, subject to applicable law.
Please leave furniture in its original location. Do not move indoor furnishings outdoors or between dwellings. Charges may apply to return furniture to its original position or repair or replace damaged or missing items.
Supplies & Parking
Starter quantities of toiletries, paper products, and cleaning supplies are provided. Guests are responsible for replenishing supplies needed after those quantities are used.
Follow the parking instructions provided for your dwelling. Tents, boats, campers, recreational vehicles, and trailers are not permitted without prior written approval.
Personal Belongings
Please take care of your belongings during your stay. The Cliffs is not responsible for lost, stolen, or damaged personal items except where required by applicable law.
Questions
For questions, written cancellations, or reservation-change requests, contact hello@thecliffs.house.